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Maintenance Requests

Emergency Maintenance Requests

Note: Call 9-1-1 for life-threatening issues!

For any of the following, call your Resident Assistant (RA) immediately, or the RA-on-duty, your Residence Director (RD), or the RD-on-duty (duty contact information is posted on your RA's door):

  • Loss of electrical power.
  • Burst pipes (e.g., sprinklers, water).
  • Safety issues (e.g., doors won't lock, doors will not open).
  • Overflowing toilets, showers, or fixtures (this is not the same as a dripping faucet or drain).
  • Fire hazards (e.g., exposed wiring, malfunctioning appliances).
  • Biohazards (e.g., vomit, urine, blood).
  • If you are uncertain if the situation is an emergency, be safe and call.

Routine Maintenance Requests

General requests (e.g., stuck window, door hard to open, drawer won't close, bathroom faucet dripping, light out, etc.):

Lack of Heat

Before submitting a Maintenance Direct request, check the following:

  • radiator control knob is open (traditional halls)
  • thermostat is set above the ambient temperature (Circles/Gardens)
  • air flow to the radiator or baseboard heater is unobstructed
  • windows are fully closed and latched
  • air conditioner unit covers are installed (Circles, Gardens 25 and 29 only)

If you are still without heat after checking the above options, contact the RD-on-duty.

Computer Issues

Laundry Machines

Microfridge Issues

  • Refrigerator Leasing at (800) 423-9220.

ResNet Issues

  • Contact Apogee at www.myresnet.com or by phone at (877) 478-8893. Write down the name of the person you spoke with, the time of the call, the number from which you called, a brief description of the issue, and the Apogee Ticket ID (if provided).

Telephone Service

Vending

  • Dining Services at (607) 274-1187.

Cable Television

As of 2017, Spectrum Cable (formerly known as Time Warner Cable) no longer provides residential cable service to residence hall rooms.

Ithaca College is not able to assist students in working with Spectrum to receive cable service.

We encourage students to consider streaming services such as Sling TV to meet their viewing needs, as well as cable TV that is in each residence hall and/or community building TV lounge.