Committed to providing an exceptional experience

The IT@IC team is committed to providing an exceptional technology experience for the students, faculty, staff and guests of Ithaca College. Our support teams are available to provide assistance via the following contact methods.

Canvas Support:

  • Canvas support is available 24/7/365 by logging into Canvas and clicking on the HELP icon located in the vertical menu bar on the left side of the screen.  Canvas support is available via phone, chat, or email. 

Information Technology Service Desk Hours:

  • Monday - Thursday: 8:00 am - 6:00 pm
  • Friday: 8:00 am - 5:00 pm
  • Weekends: Closed


On-Campus Classroom Audio Visual Services

  • For immediate classroom AV support, please contact the Information Technology AV Services team by calling (607) 274-1443.
    • Current AV Support Hours:
      • Monday - Thursday: 7:30 am - 9:30 pm
      • Friday:  7:30 am - 5 pm

Residence Hall Network or Wi-Fi  support

  • (877) 478-8893
  • Text “ResNet” to 84700
  • Available 24 x 7