Service Desk Hours for fall 2020:
- For the week of 8/31, we are open Monday-Friday, 8:00 am - 5:00 pm for phone/chat/email support only.
- Monday - Thursday: 8:00 am - 6:00 pm
- Friday: 8:00 am - 5:00 pm
- Sunday: Noon - 5:00 pm
About Walk-in Support at the Service Desk:
Note that in-person Service Desk assistance in 104 Job Hall will be available by appointment only on a limited basis in an effort to reduce face-to-face interactions as much as possible during the COVID-19 pandemic.
Please contact the Service Desk via one of the below methods initially. If we cannot resolve the question or issue remotely we will schedule an in-person appointment with you (weekdays only) at the Service Desk, or arrange for a technician to visit your office if needed.
- Email: firstname.lastname@example.org
- Call: (607) 274-1000
- Chat: IT Service Desk Chat Utility
- After hours problem report
- Please contact the IT Service Desk
- (877) 478-8893
- Text “ResNet” to 84700
- Available 24 x 7