The Theatre Administration Assistant assists program faculty in the areas of Practicum, Box Office, Front-of-House, and with other tasks as needed to support the functions of the degree program. Applicant must be available to work in person, on campus with program faculty and students.

Qualifications

  • Available to work in person
    • ONE hour rotating weekday Box Office shift, Monday-Friday
    • Performance shifts* on October 13-19, November 11-18, and December 2-8, 2025
      • *Performance shift times vary
    • Total of up to FIVE scheduled hours weekly; more weekly hours scheduled at the discretion of the program faculty supervisor.
  • Succeeded in TWO of the following courses with minimum final letter grade of “B” and are currently in good academic standing at Ithaca College with a minimum cumulative GPA of 3.0: THEA 15000, THEA 15200, THEA 25100, and/or THEA 25101
  • Experience working/interning in Front-of-House at a theatre or other performing arts company
  • Experience working/interning in customer-facing position(s)
  • Experience communicating with patrons verbally in-person and on the phone, and written communication skills
  • Demonstrable attention to accuracy
  • Desire to work as a member of a team
  • Desire to work with Theatre Administration faculty

Preferred Experience and Skills:

  • Experience working/interning in customer-facing position(s), preferably in Box Office or Front-of-House position(s)
  • Experience handling and reconciling cash, credit, and debit transactions
  • Strong time and task management skills
  • Strong analytical and problem-solving skills

Duties and Responsibilities:

  • Learn and demonstrate increasing knowledge of:
    • Front of House operations, including but not limited to, Box Office, Concessions, House Management, Opening Night Receptions and the Center for Theatre and Dance Front-of-House and Box Office policies and procedures
    • Theatre seating maps
    • Ticket scanning for printed tickets, print-at-home tickets, and tickets emailed to digital devices
    • Each production’s length, performance dates, curtain and run times
    • Directions to and parking solutions for patrons of MTD productions
    • The audience experience and their specific day/night-of-show scenarios
  • Assist patrons purchasing tickets and resolve ticketing and seating issues
  • Troubleshoot discrepancies in cash/credit/debit transactions
  • Model appropriate professional behavior and attire as detailed in program documents
  • Document and report problems and diversions from policy and procedure to the program faculty
  • Follow through on delegated instructions
  • Learn and apply new skills, processes, and procedures and assist co-workers to do similarly
  • Other duties as assigned

Performance Review:

A performance review for successful applicants will be completed during the last week of classes of FALL 2025 to determine continuation of employment through SPRING SEMESTER 2026.

Required Applicant Documents:

  • Cover Letter

  • Resume (maximum one page)

Hours: dependent on schedule; varies by week

Supervisor: Angela Branneman (abranneman@ithaca.edu)

revised 8/5/25