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Our Organization

The Information Technology division is comprised of 60 full-time IT professional staff.  In addition, each semester between 75 and 100 students work in various positions throughout the organization to help provide IT services to the campus and gain valuable IT and work experiences.

View our current organizational chart

Our Units

The Office of the CIO provides leadership for all aspects of Information Technology at IC and also houses the IT-Division’s business operations.

ECT provides primary client-facing services, including audio-visual services, business productivity applications, endpoint services, project management, service desk, student employment, and other aspects of our client support operations.

Our Teams:

Service Desk

Centrally located in Job Hall, the Information Technology Service Desk provides technology support for students, faculty and staff for a variety of technology areas. Our dedicated team of full time professionals and knowledgeable student employees are committed to ensuring our clients have an exceptional technology experience.

Audio-Visual

Classroom Technology / Audio Visual Services (AVS) provides drop and run support for issues with equipment in classrooms and meeting rooms. The AVS team is responsible for the placement, maintenance, troubleshooting and repair of the equipment inside the classroom.

Project Management

The Information Technology Project Management team partners with departments across the campus to lead and manage key IT initiatives contained within the IT project portfolio and ensures these initiatives are executed in an effective and timely manner. While collaborating with members of the campus community, the Project Management team supports the successful management of IT related projects through application of leading project management practices.

Business Productivity

The Business Productivity group is responsible for business productivity, organizational communication and collaboration, and workflow applications and services.

IT Student Employment Team

Information Technology provides IC students the opportunity to gain professional work experience in a positive and inclusive environment. We employ approximately 75-100 student staff working in 16 different areas each semester within IT. We are committed to providing excellent supervision, programming, and professional development opportunities.

The A&I team provides services and functions focused IC's core applications, technology and infrastructure.

Our Teams:

Business Intelligence Architecture

A business intelligence architecture is a framework for organizing the data, information management and technology components that are used to build business intelligence systems for reporting and data analytics. The underlying BI architecture plays an important role in business intelligence projects because it affects development and implementation decisions.

Enterprise Applications Architecture

Enterprise Applications include the systems that coordinate operations of the college for student, faculty, and staff account provisioning, finances, online services, and the integrations between the supporting applications.

Solutions Architecture

Solution architecture is a practice of defining and describing an architecture of a system delivered in context of a specific solution and as such it may encompass description of an entire system or only its specific parts.

Systems Architecture

The purpose of system architecture is to define a comprehensive solution based on principles, concepts, and properties logically related and consistent with each other. System Architecture is abstract, conceptualization-oriented, global, and focused to achieve the mission and life cycle concepts of the system. It also focuses on high‐level structure in systems and system elements. It addresses the architectural principles, concepts, properties, and characteristics of the system-of-interest.

Unified Communications Architecture

The Unified Communications Architecture team is responsible for designing, and maintaining the network and telephony infrastructure and associated applications utilized across the college.

The Information Security & Access Management team works to protect IC systems, accounts, and data. It also manages account lifecycle, email, and physical security systems.

The Learning & Innovative Technologies (L&IT) team partners with faculty and students to explore emerging technologies that engage the diverse Ithaca College community.