Student Positions

Thank you for your interest in working with IT! There are a variety of positions within IT that fit different skill sets and interests. Please review the positions below for detailed job descriptions and desired qualifications.

The Audio Visual Technician student position within the Audio Visual Services unit (AVS) provides technical support for audio/visual equipment in classrooms, lecture halls, and meeting rooms on campus. Other responsibilities include performing preventative maintenance on classroom equipment, staffing the AVS office, answering the hot line, and responding to troubleshooting calls on short notice.

  • Time Commitment: Approximately 10 hours/week
  • Hours: Monday-Thursday, 7:30 AM-9:30 PM and Friday 7:30 AM-5 PM
  • Supervisor: Kieran Perry
  • Location: Job Hall

Desired Qualifications:

  • Desire to learn about A/V equipment
  • Work well with existing team
  • Ability to troubleshoot problems independently, knowing that backup is available
  • Work well under pressure
  • Be professional, courteous and have a positive attitude
  • Attention to detail
  • Ability to work with hand tools
  • Knowledge of audio/visual/multimedia equipment preferred

Work with the Business Productivity team to build solutions that streamline processes across campus. This might be through analyzing existing processes, determining essential requirements, identifying unnecessary tasks that can be eliminated, and suggesting ways to redesign or automate processes to find efficiencies. This could range from helping people utilize excel in a more efficient way, to building an online form and automating a work flow such as the Course Registration Override Request form in IC Workflow.

  • Time Commitment: Approximately 10 hours/week
  • Hours: Monday-Friday, 9 AM-5 PM
  • Supervisor: Steve Lane
  • Location: Alumni Hall

Desired Qualifications:

  • Knowledge of computer software and hardware
  • Self-motivated with the ability to work independently
  • Trustworthy
  • Attention to detail
  • Business and/or Computer Science Major preferred

Work closely with the IT Business Services team to provide customer service and support for IT full-time staff. Responsible for other clerical duties such as answering the phones, responding to emails, data entry, and other projects as assigned. In addition to these tasks, BCAs work collaboratively to develop and implement a communication strategy for IT through printed and digital platforms. The team is responsible for promoting IT services, events, and information to Ithaca College students, faculty, and staff.

  • Time Commitment: Approximately 8 hours/week
  • Hours: Monday-Friday, 8 AM-5 PM
  • Supervisor: Chris Rogers
  • Location: Alumni Hall

Desired Qualifications:

  • Excellent phone, interpersonal and organizational skills

  • Excellent customer service

  • Self-motivated

  • Strong attention to detail

  • Ability to work on a team

  • Excellent written and verbal communication skills

  • Fluency with social media platforms including Facebook, Twitter, and Instagram

  • Knowledge of basic design principles for social media content

  • Ability to develop/execute campaigns for different target audiences

  • Willingness to learn new software programs

  • Experience with Canva, Buffer, Hootsuite or similar applications preferred

  • Experience with Microsoft Office Suite

Provide direct support for the Center for Creative Technology, a new unit within IT where users collaborate, learn, and explore digital media development, makerspace projects, and virtual/augmented reality in a welcoming, transdisciplinary environment. Staff AR/VR Lab, potential Makerspace, and Digital Production studios and provide support, develop documentation materials, conduct training tutorials and workshops, and assist with digital and print media production.  

  • Time Commitment: Approximately 8-10 hours/week (2 hour blocks of time or more)
  • Hours: Monday-Friday, 9 AM-5:00 PM
  • Supervisor: Becky Lane
  • Location: Job Hall 102 - Center for Creative Technology

Desired Qualifications:

  • Customer service experience
  • Willingness to learn
  • Desire to teach and help others
  • Experience with AR/VR hardware and software – Oculus, Vive, Unity, ARKit, ARCore
  • Video and audio production experience
  • Experience with Adobe Photoshop, InDesign, Audition, Adobe Premiere, and Adobe Media Encoder is a plus
  • Experience with Makerspaces and technologies such as laser cutting, 3D Printing, Circuitry, hand tools, and crafts

We are seeking a team with a variety of skills and experiences. It is not necessary for applicants to have experience in all of the above areas. Training will be provided.

Provide software and hardware installation, repair, and maintenance on college-owned devices in faculty and staff offices and computer labs. Assist in the replacement of campus machines as part of the technology renewal process.

  • Time Commitment: Approximately 8 hours/week (2 hour blocks of time or more)
  • Hours: Monday-Friday, 8 AM-5 PM
  • Supervisor: Jeremy Timmins
  • Location: Job Hall

Desired Qualifications:

  • Advanced knowledge of Windows and Macintosh platforms
  • Knowledge of basic software, such as Microsoft Office
  • Knowledge in computer hardware and networking
  • Good customer service skills
  • Ability to work independently
  • Ability to troubleshoot problems in front of users
  • Ability to remain calm under pressure
  • Reliability and dependability

Assist with various information security initiatives for Ithaca College. These include vulnerability assessment, incident detection and response, network and computer security, security awareness training, and others. Assist with the research, testing, deployment, and management of network-based information security systems and end-point security technologies. Research and evaluate new security solutions, and document findings and recommendations. 

Time Commitment: Approximately 10-12 hours/week (2-hour blocks of time or more) 

Hours:  Mon-Fri, 9am-5pm 

Supervisor: Jason Youngers 

Desired Qualifications 

  • Trustworthy 

  • Attention to detail 

  • Strong professionalism  

  • Highly motivated to learn about Information Security 

  • Able to work independently and on teams 

  • Strong written communication skills 

  • Curiosity about how technologies work 

  • Technical experience with one or more of the following preferred: Windows, macOS, Linux, Networking, Security 

Gain hands-on experience with the full-time web team. Help improve the college website using containerized development environment, continuous integration pipelines, automated visual regression testing, and a collaborative process. Assist with website testing, maintenance, and troubleshooting. Address feedback to improve the user experience, and participate in code review and pull request processes. Build new apps and integrations using serverless architecture and low-code tools, as well as make recommendations to optimize security, stability, flexibility, and scalability.

  • Time Commitment: Approximately 8-10 hours/week
  • Hours: Monday-Friday, 9 AM-5 PM
  • Supervisor: Christine McKinnie
  • Location: East Tower

Desired Qualifications:

  • Interest in web development
  • Independent worker with strong initiative
  • Willingness to learn
  • Problem solving skills

Provide direct support for faculty, staff and students with the use of learning technologies. Staff the IT@IC Tech Bar and provide consultation support via drop-in and telephone, develop documentation materials, create online training tutorials, and respond and create service requests through the ticket management system, TeamDynamix. Provide basic training for small groups on learning technologies. Areas of support include Microsoft Office, Canvas, Taskstream, Zoom, LinkedIn Learning, Kaltura, Top Hat, and more.  

  • Time Commitment: Approximately 8-10 hours/week (2 hour blocks of time or more)
  • Hours: Monday-Friday, 9 AM-5 PM
  • Supervisor: Dusan Ducic 
  • Location: Job Hall

Desired Qualifications:

  • Customer service experience 
  • Willingness to learn 
  • Desire to teach and help others 
  • Strong verbal and written communication skills 
  • Comfortability working with faculty members 
  • Experience with Microsoft Office and Canvas preferred  

Work with the IT Project Managers and Business Analysts to provide support for the department's IT projects. This involves preparing project documents and reports, writing technical documentation, and interfacing with campus partners to discuss business needs. This also involves evaluating business processes and developing and implementing solutions to streamline processes.

  • Time Commitment: Approximately 10 hours/week
  • Hours: Monday-Friday, 9 AM-5 PM
  • Supervisors: Jenna Lamb
  • Location: Alumni Hall

Offer telephone, email, and walk-in support for all aspects of campus technology including hardware, software, telephones, networking, user accounts, and more. Create, update, route, and maintain TeamDynamix tickets for all issues. Oversee the process for loaning out college-owned equipment through a detail-oriented process. Provide a variety of other services to faculty, staff and students.

  • Time Commitment: Approximately 8 hours/week
  • Hours: Monday-Friday, 9 AM-5 PM, Sunday 12 PM-5 PM
  • Supervisor: Donavan Duffus
  • Location: Job Hall 104

Desired Qualifications:

  • Patience
  • Resourcefulness
  • Reliability
  • Attention to detail
  • Excellent problem solving skills
  • Desire to learn and teach others about the campus computing environment
  • Self-motivated to continuously expand their knowledge
  • Strong foundation in computer technology is beneficial

The Student Coordinator Assistants (SCAs) provide direct support to the Student Services Manager as well as the Area Supervisors and Student Managers in IT to enhance the overall student employment experience. This leadership position is available to IT student employees after one semester of employment with our organization.

Job Responsibilities:

  • Provide leadership for all IT employees and facilitate and encourage communication among student employees and full time staff
  • Responsible for interviewing new student staff, training and mentoring all employees, facilitating meetings, coordinating schedules, planning events and providing administrative support to the Student Services Manager
  • Assist in maintaining the IT student employment and hiring email accounts.
  • Assist with training, hiring and scheduling, making reservations, maintaining spreadsheets and databases, updating forms, and more

Desired Qualifications

  • Excellent written and verbal communication skills  

  • Leadership

  • Willingness to learn

  • Strong attention to detail  

  • Excellent organizational skills  

  • Ability to work on a team  

  • Familiarity with all student-staffed areas of IT and the IT department

Student Managers serve as leaders to their student teams within IT. They work with the Student Services Manager and Area Supervisor to enhance the overall student employment experience in IT and within their area. This role is available to students after one semester working with IT.

Job Duties:

  • Facilitate and encourage communication among student employees and full time staff.
  • Responsible for interviewing new student staff, training and mentoring all employees, facilitating meetings, coordinating schedules, planning events, and providing administrative support for the Area Supervisor.
  • In addition, the Student Manager performs all regular duties of their primary position.

Work on a collaborative team to help with the Technology Renewal Program on an administrative level. Help re-envision the technology renewal policy and procedures. Creating a workflow from the point of views of IT and the Client. Assist with the Replacement Timeframes and the Reporting and Ticketing. Data Entry is also needed within this position. This role is great for someone who would like to work on business practices and understanding the flow of a college wide program with many moving parts. 

  • Time Commitment: Approximately 8-10 hours/week
  • Hours: Monday-Friday, 9 AM-5 PM
  • Supervisor: Kayla van Dinther

Job Duties: 

  • Technology Renewal Day to Day 
  • Technology Renewal Program Reports – Scheduling them to be sent to Customers/ Reviewing those reports. 
  • Data Entry / TDX Tickets
  • Communication – Workflows/Processes/Procedures

Desired Skills: 

  •  Ability to work independently and on a team 
  •  Problem-solving 
  •  Knowledge of basic software, such as Microsoft Office
  • Team Dynamix knowledge