Distance Learning Complaint Process for Out-of-State Students

Ithaca College is approved by the state of New York to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). SARA is an agreement among members states, districts, and territories that establishes one set of standards and regulations for offering postsecondary distance education courses and programs. Its purpose is to “provide broad access to postsecondary education opportunities to students across the country, to increase the quality and value of higher learning credentials earned via distance education, and to assure students are well served in a rapidly changing landscape” (see NC-SARA bylaws, 2019).

If students residing in another state while completing a course for Ithaca College have concerns they wish to resolve, they should follow the procedures in the Ithaca College Policy Manual concerning academic complaints or disputes. A flowchart for resolution of complaints may be found here. However, in the event the internal complaint process does not result in a resolution, the student may contact the appropriate agency in the state where the student resides, appealing to the appropriate SARA State Portal Entity as noted on the NC-SARA website.