Instructional media specialist student employee.

Provide direct support for faculty, staff and students with the use of learning technologies. Staff the IT@IC Tech Bar and provide consultation support via drop-in and telephone, develop documentation materials, create online training tutorials, and respond and create service requests through the ticket management system, TeamDynamix. Provide basic training for small groups on learning technologies. Areas of support include Microsoft Office, Sakai, Taskstream, Zoom, LinkedIn Learning, Kaltura, Top Hat, and more.  

  • Time Commitment: Approximately 8-10 hours/week (2 hour blocks of time or more)
  • Hours: Monday-Friday, 9 AM-5 PM
  • Spring 2021 Pay Rate: $12.50/hour
  • Supervisor: Michelle Doucette & Dusan Ducic 
  • Location: Job Hall 104

Desired Qualifications

  • Customer service experience 
  • Willingness to learn 
  • Desire to teach and help others 
  • Strong verbal and written communication skills 
  • Comfortability working with faculty members 
  • Experience with Microsoft Office and Sakai preferred