Protect IC

Request Help

  • Request assistance with a security-related issue
  • Review ​​​​security-related articles in the Knowledge Base
  • Email infosec@ithaca.edu
  • Contact the IT Service Desk at (607) 274-1000
  • In cases where an individual's health or safety appears to be in jeopardy, immediately contact the Office of Public Safety and Emergency Management at (607) 274-3333.

Protecting Yourself Online

Fortunately, there are a few things we can each do that will significantly reduce the likelihood of being victimized by cyber attacks:

  • Phishing attacks are common, so each of the following should raise your suspicion:
    • A message claims to be from a member of the IC community, but doesn't come from an ithaca.edu email address
    • A message you didn't expect asks you to open an attachment or click a link, especially if it's urgent
    • A message asks you for a quick favor or asks you to buy gift cards
    • A message tells you about a job opportunity, especially part-time, after school, dog-walking, etc. or if it says how much you'll make.
    • A message asks you to respond with your cell phone number or other information, or asks you to fill out a form or Google document or sheet.
    • Also, watch out for fake tech support scams. Microsoft and Apple will never call you. If they do, even if caller ID says it's them, just hang up. It's a scammer who want you to give them remote access to your computer.
    • Review a Phishing email example
    • More information is available in our Knowledge Base: Recognizing Phishing Emails
  • Protect your passwords
    • Use a unique password for your Ithaca College accounts that you don't use anywhere else. Attackers commonly use passwords stolen elsewhere and try them against IC accounts and systems.
    • Use a password manager app, such as LastPass, to securely store your passwords. This will make it easy to have unique, strong passwords for each site.
    • Use passwords that are hard to guess. Have your password manager generate a random password for you, or make a password using first letter of each word in a sentence.
    • More information on passwords is in our Knowledge Base: Creating strong passwords
  • Multi-factor authentication (MFA)
    • Ithaca College uses Duo MFA to protect an increasing number of our systems.
    • Also use multi-factor (sometimes called two-factor or two-step) authentication for your personal accounts everywhere it's offered.
    • Don't approve unexpected authentication prompts or phone calls from Duo. These may be attackers trying to get into your account. Call us to investigate and assist.
    • As a stronger alternative to Duo Push or Call Me authentication, authenticate with a 6-digit temporary Passcode from the Duo Mobile App or a Duo hardware token (available at the IC Bookstore).
    • More information on is available at ithaca.edu/duo
  • Protect your computer and mobile devices
    • Use your IC computer for work if you have one. We can't secure your home computer.
    • Apply Updates: Most malware and other technical compromises result from vulnerabilities in software that can be mitigated by applying updates. It's important to check for and apply operating system updates from Microsoft, Apple, and Google, and also updates for third-party software like web browsers, Adobe Acrobat, and Java.
    • Don't run old unsupported software. As of June 2020, we recommend Windows 10 (1909) , macOS 10.15 (Catalina), Office 2016 or newer. University of Colorado Boulder has a great software life-cycle page that they keep up to date.
    • Don't run suspicious software
      • Pirated software, video codecs, browser plugins and add-ons, and other unvetted software often contains malware or spyware. Stick to software from known sources, and contact the IT Service Desk if you have questions about software you're interested in.
    • More information is available in our Knowledge Base: Protect your computer
  • Protect your identity
  • Report abuse
  • Respect copyright

Technology Use Policies

Behavior regarding the use of technology and computers is governed by the Technology Use Policy, the Web Policy, the Wireless Network Policy, and the Student Conduct Code. Other policies include:


Please do not hesitate to reach out to us with questions or concerns.

In case of emergency, please contact Public Safety at (607) 274-3333.