General Questions

Who can I contact for IT help and during what hours?  

The IT Service Desk is open for phone, email, and online chat support with extended hours. Visit https://www.ithaca.edu/information-technology/contact-us for current hours.

What do I do if my computer breaks and I need it to learn, teach, or work from home?

Please contact the Service Desk at 607-274-1000, servicedesk@ithaca.edu, or through live chat, to see if we can assist remotely.

If you are using a non-College owned computer, we would suggest visiting a local computer repair center, such as Best Buy or Staples.

How can I request a laptop to support my learning, teaching, or working from home?

  • Students: Students should complete the Keep Learning - Student Technology Request form (netpass login required). 
  • Faculty: Faculty members should have received an email from their Dean to assess computer needs. Please work through your Dean to request a laptop/technology equipment from IT.
  • Staff: After discussing your technology needs with your Director, AVP or VP, please complete the: Working Remote - IC Staff Technology Request form to request resources (netpass login required).

(updated 3/19/20)

What IT services have remained open/ plan to be closed?

All public IT labs and facilities are closed as of 5 pm Friday, March 13.  This includes the Friends 110 lab, the Center for Creative Technology, and other public services.

All on-campus IT services have been suspended except for exceptional circumstances.  Major IT projects may be delayed as we shift resources to focus on supporting people working remotely.

The Service Desk remains open and can be reached by calling 607-274-1000, emailing servicedesk@ithaca.edu, or through live chat.