There are over 70 full time staff members and 100 student staff working in Digital Instruction and Information Services. Our mission is to support and enhance the student-centered educational experience at Ithaca College. We will partner with the college community so that we may provide the leadership, innovative technology solutions and services necessary to meet Ithaca College’s mission while maintaining a secure and reliable infrastructure.
The student staff in DIIS are the "Face of DIIS" and the first interaction many have of DIIS as an organization. therefore, excellent customer service is a requirement of all positions within DIIS.
Desired skills and expectations for all areas within DIIS:
- Provide excellent customer service
- Be willing to learn
- Communicate effectively
- Maintain high ethics regarding technology
- Be professional
- Be reliable and on time
- Balance academics and work
- Work well on a team and independently
- Ask questions
- Work hard
- Be proud of what you do
- Strive for excellence
- Have fun!