I was an associate professor in the Department of Strategic Communication, where I taught courses in systems thinking and change, leadership communication and managing the training function.
I have 40+ years of corporate and academic experience. In my early career, I served as director of instructional support services in a K-12 school system. Later, I worked as an instructional designer in a Fortune 500 company. I designed and developed custom technical training and taught a range of technical and soft skills courses. I’ve also consulted on projects in several industries.
My research interests include needs assessment, strategic planning, and instructional design. I am coauthor of Designing Effective Instruction (6th, 7th & 8th eds.), a leading textbook on instructional design. I have authored or coauthored articles on strategic planning, process mapping, knowledge management, and program evaluation. I have served on editorial boards for three peer-reviewed journals, Educational Technology Research and Development (ETR&D), Performance Improvement Quarterly (PIQ), and Journal of Computing in Higher Education (JCHE). I hold Ph.D. and M.S. degrees in Instructional Systems Technology from Indiana University and a B.S. in Communications from Ohio University.