The Facilities Customer Care Center is the communications center responsible for gathering accurate information on work requests for repairs, special services and emergencies. The center is the primary communication hub for the Facilities Department and all departmental work orders are processed through it.

Our mission is to provide fast, efficient response to all inquiries and to serve the needs of the faculty, students, staff and visitors to our college. We are proud to be the liaison between the campus community and the Facilities department.

If you have any questions or concerns please call our Customer Care Center at 607-274-3225 Monday–Friday 8:30am – 5pm or email us at

*For any computer or technology-related questions, please contact the IT Service desk at 607-274-1000, option 4

*For any laundry related questions, please reference the link below or contact Res Life at 607-274-3141 or The Office of Facilities does NOT handle broken machines or other issues regarding laundry services. 

Laundry Machines . . .

CSC Serviceworks 

Place a work order . . .

Asset Essentials 

Contact Information

Shaylee Sprague, Administrative and Work Control Assistant
(607) 274-3741