Summer Hours

Please note that the Office of ICare and Student Support is operating under Ithaca College's summer hours meaning the office is not open on Fridays. Referrals will be reviewed during summer business hours (Monday-Thursday, 8:30am-5pm). If you are concerned about a student, please consider filing an ICare referral.

Please note that outreach for ICare referrals submitted between Wednesday, June 3, and Thursday, June 4, may be delayed due to staffing constraints. ICare and Student Support will resume normal operations on Monday, June 8.

If you have an immediate concern, please contact the Office of Public Safety at (607)274-3333.

Our Mission

The ICare Team (Ithaca College Awareness, Response, and Education Team) is a collaborative work group charged with evaluating and providing timely responses to reported student Behaviors of Concern. The ICare Team facilitates the personal and academic success of students, contributes to the safety of the campus community, and enhances student retention.

ICare at a Glance

An ICare referral is a short, straightforward, non-emergent form that's available online, 24/7. Individuals are invited to submit a referral if they’re worried about an IC student for any reason. Students are also encouraged to refer themselves if they are seeking assistance. Students can be referred for a multitude of reasons, though most referrals are made in response to mental health, interpersonal, or adjustment difficulties. The goal of ICare is to help students connect with supports and resources, both on and off-campus. 

More information about ICare outreach and the ICare Teams response to a referral.

Frequently asked questions.

ICare Referral Form

If you're concerned about a student's well-being, please consider submitting an ICare referral:

ICare Referral Form

Please note that ICare referrals are only reviewed during normal business hours and may take up to 3 business days to be reviewed. If your concern is emergent, please contact the Office of Public Safety at (607)274-3333.

Faculty/Staff-Unsure of where to start? Visit the Support or Refer a Student website. This decision tree is designed to help you quickly and accurately determine the most effective referral resource for each student.

Academic Concern Form

If you're concerned about a student's academics, please consider submitting an Academic Alert:

Academic Concern Form

For more information when to submit an ICare Referral vs when to submit an Academic Concern please visit our Differentiating Academic Concerns from ICare Referrals wepage. If you have difficulty submitting an Academic Concern please email academicsupport@ithaca.edu. 

The ICare Team

The Office of ICare and Student Support is tasked with overseeing the ICare referral process as well as meeting with many of the students referred to ICare. The ICare and Student Support staff is also a part of the ICare team. The ICare Team consists of close campus partners including the Office of ICare and Student Support, the Office of Residential Life and Student Conduct and Community Standards, the Center for Counseling, Health, and Wellness, the Office of Public Safety, Title IX, the Center for Equity, Inclusion, and Belonging, the Deans Office, the Office of Religious and Spiritual Life, and the Dean of Students. This team meets weekly to review referrals in an effort to support IC students' health and wellness.

Office of ICare and Student Support Staff

Rebecca Cogan Carroll, LMHC, Director

rcogan@ithaca.edu

Emmy LoBrutto, LMSW, Assistant Director

elobrutto@ithaca.edu

Danni Klein, LMSW, Care Manager

dklein4@ithaca.edu

Joelle Albertsman, Program Coordinator

jalbertsman@ithaca.edu

Contact Us

120-124 Towers Concourse
Fax: 607-274-7927

Office Hours

Monday-Thursday 8:30 am-5:00 pm
Friday 8:30 am-4:00 pm

607-274-7731