IT offers a variety of services to help the IC community with technology. If you don’t know who to ask, contact the Service Desk! Depending on the nature of the problem, an issue may be resolved over the phone, by having a technician troubleshoot deskside or through one-on-one consulting.

Service Desk Contact Information

104 Job Hall
607-274-1000
servicedesk@ithaca.edu

Hours: 8:00am-5:00pm Monday through Friday (3:00 on Fridays from 5/25-8/10)

Problems at Night or on the Weekend?

To report a large-scale computer or telephone system problem affecting multiple people outside of normal business hours, call the Service Desk at 4-1000. Select option #4. You'll hear a message that the Service Desk is closed, followed by a phone number to call to report the outage. This is NOT for reporting individual computer problems.

The Service Desk does NOT monitor e-mail 24/7 nor is IT staff available 24/7.

Project Requests

If you are considering implementing a new service or technology that requires computing resources, a project proposal must be submitted to IT well in advance of the anticipated implementation date. These project proposals are managed by the IT Project Management Office and are reviewed and prioritized based on institutional need by the IT Project Steering Committee.

Getting Help
Training and Documentation

IT offers training and documentation resources on a variety of applications and systems.