Service Desk

Contact Information

104 Job Hall
607-274-1000
servicedesk@ithaca.edu

Mon-Thu, 8:00 AM - 7:00 PM
Fri, 8:00 AM - 5:00 PM
Sun, 12:00 PM - 5:00 PM

The IT Service Desk provides telephone, e-mail and walk-in support for faculty, staff and students, for a wide variety of technology areas:

  • Account problems (including password resets; bring your ID!)
  • Mobile devices
  • Online applications
  • Network access
  • Software and hardware
  • Telephones and voice mail
  • Wireless
  • And more!

You should call the Service Desk (or submit an online service request) when you...

  • Can't do what you normally do with computing, networking or telephone services
  • Need general information about anything to do with computing, networking or telephone services
  • Want to inquire about other IT services

To help solve the problem, the Service Desk will need to know:

  • Location and contact information
  • What you were doing when the problem occurred
  • What equipment and software you are using
  • Equipment asset tag number
  • What error message, if any, was displayed
  • If anything has changed that might be causing the problem
  • If other people in your area are having the same problems
Online Service Request

Use the online service request form to report a problem or request help

Reporting After-Hours System Outages

To report a large-scale computer or telephone system problem affecting multiple people outside of normal business hours, call the Service Desk at 4-1000. Select option #4. You'll hear a message that the Service Desk is closed, followed by a phone number to call to report the outage. This is NOT for reporting individual computer problems.

The Service Desk does not monitor e-mail 24/7 nor is IT staff available 24/7.