Help with transporting big/heavy packages

Items in the Mail Center (by Public Safety) are typically held in that space for one of the following reasons:

  • Too large or heavy to place in a parcel locker
  • Temporary delay until lockers are emptied and can accept more packages
  • No campus address (Unlisted, by the recipient's request)
  • Other unique circumstances

Vehicle assist is reserved for items which are very large, heavy, or otherwise difficult to personally transport. Smaller/lighter packages which are held due to overflow, lack of campus address, or expired pickup are the responsibility of the recipient.

Vehicle assist is subject to availability - To ensure that we can assist students in a timely fashion, we recommend contacting us in advance to schedule a curbside dropoff (please email icmailservice@ithaca.edu, or call 607-274-3371) so that we may arrange a suitable time to help. Fulfilling requests for immediate or very short-notice dropoff service cannot be guaranteed.

Mail Service staff cannot enter residence halls, dorm rooms or apartments. IC Mail Service staff will attempt to drop off item(s) close to the building entrance, access permitting, and only when the recipient is present to accept.

Vehicle assist is not available for passengers, including the recipient.

Due to COVID and the necessity to maintain adequate distancing, Mail Service can only bring items to a student's building and meet them for curbside dropoff.