Our Services

Development Opportunities for Ithaca College Employees

To register for any of these opportunities, go to http://ithacaits.gosignmeup.com/  or contact Jane Ray: jray@ithaca.edu

Spring 2016

Date/Time Program Program Information
February 11, 2016 1:00 p.m. - 2:30 p.m.

AMA Webinar

 

Crash Course for New Managers

Here’s a practical webinar that gives you step-by-step advice for developing a set of skills that will guide you to success in your management career. You’ll gain tips and advice for managing your employees, organizing a productive team, and delivering results.

Location: HR Mini Conference Room, PRW Center

March 2

12:00 p.m. - 1:00 p.m.

AMA Webinar

How Leaders Succeed by Embracing Fresh Perspectives - Understanding the Power of Flexible Decision Making

Location:  GL #52 PRW, HR Conference Room

March 15

9:00 a.m. - 11:00 a.m.

Performance Review Training

Location:  GL #52 PRW, HR Conference Room

March 22

9:00 a.m. - 12:00 p.m.

Give Employees Feedback

Give Employees Feedback, Get Cooperation and Improve Performance

Location:  Clark Lounge

Facilitator: Ross Blake

Not a PowerPoint presentation, this is a highly interactive seminar that delivers 3 skills to help supervisors and managers improve employee performance.  Skill # 1:  Give employees job feedback the way they want to be given it so they're much more likely to cooperate.  Skill # 2: Defuse defensiveness and resolve the issues that are often behind it.  Skill # 3:  How to give positive feedback that's effective and believable.

This seminar will use participant workplace situation, not generic ones.  Learning materials include skill reinforcement cards; participants may contact the instructor for additional help.  

April 1

2:00 p.m. - 3:00 p.m.

Performance Review Workshop for Non-Supervisory Staff

This workshop is intended for employees who do not have supervisory responsibility.

Location: GL # 52 PRW, HR Conference Room

April 6

12:00 p.m. - 1:00 p.m.

AMA Webinar

Culture of Connection: Boost Employee Engagement, Productivity and Innovation

Location:  GL #52 PRW, HR Conference Room

April 7

2:00 p.m. - 3:30 p.m.

Performance Review Workshop for Supervisors

This workshop is intended for employees who have supervisory responsibility.

Location:  GL 52 PRW, HR Conference Room

April 13

9:00 a.m. - 11:00 a.m.

All Supervisor's Meeting Location: Emerson Suites
April 14
9:00 a.m. - 11:00 a.m.
Fractionate! A Workshop on the nature and structure of conflict in groups

Karl Paulnack, Dean, School of Music

Fractionation (the opposite of escalation) is a process by which big conflicts are broken down into little conflicts, where they can be more easily understood and resolved.  We’ll explore the way conflict manifests in three venues (intrapsychic, interpersonal and intergroup) but we’ll focus on interpersonal aspects. We’ll explore the important issue of when to engage a conflict (and, importantly, when not to!) as well as two strategies for engagement: winning a conflict vs. resolving a conflict (both are useful and appropriate, but involve completely opposite techniques.) Perhaps most important, we will learn to use a handy little tool for diagnosing and analyzing conflicts, providing a framework for breaking them down into smaller pieces that can be more easily resolved. 

Fun fact: did you know that there are only five things that people fight about?  All conflicts are about one (or more) of these five things. (You’ll have to attend the workshop to find out what those five are!)

Location:  GL #52 PRW, HR Conference Room

April 20

9:00 a.m. - 12:00 p.m.

The Performance Evaluation: Creating Space for the Conversation

Facilitated by Jeff Shepardson, Conflict Dispute Resolution Center

Location:  Clark Lounge

This session will present strategies and skills for the performance review process.  Participants will be exploring the nature of conflict present in most evaluation processes and how that potentially negative dynamic can be transformed by skills and strategies that create and hold space for the conversation.

April 27

8:30 a.m. - 10:30 a.m.

Administrative Professionals Breakfast Program

10th Annual Administrative Professionals Breakfast Program

Speaker:  Michelle Courtney Berry

Location: Emerson Suites

May 5

9:00 a.m. - 10:30 a.m.

Performance Review Workshop for Supervisors

This workshop is intended for employees who have supervisory responsibility.

Location:  GL 52 PRW, HR Conference Room

May 10

9:00 a.m. - 10:00 a.m.

Performance Review Workshop for Non-Supervisory Staff

This workshop is intended for employees who do not have supervisory responsibility.

Location:  GL 52 PRW, HR Conference Room

May 12

1:00 p.m. - 4:00 p.m.

The Performance Evaluation: Creating Space for the Conversation

Facilitated by Jeff Shepardson, Conflict Dispute Resolution Center

Location:  Clark Lounge

This session will present strategies and skills for the performance review process.  Participants will be exploring the nature of conflict present in most evaluation processes and how that potentially negative dynamic can be transformed by skills and strategies that create and hold space for the conversation.

June 1

9:00 a.m. - 12:00 p.m.

The Performance Evaluation: Creating Space for the Conversation

Facilitated by Jeff Shepardson, Conflict Dispute Resolution Center

Location:  GL 52 PRW, HR Conference Room

This session will present strategies and skills for the performance review process.  Participants will be exploring the nature of conflict present in most evaluation processes and how that potentially negative dynamic can be transformed by skills and strategies that create and hold space for the conversation.

June 7  9:00 a.m. - 10:00 a.m. Performance Review Workshop for Non-Supervisory Staff

This workshop is intended for employees who do not have supervisory responsibility.

Location:  GL 52 PRW, HR Conference Room

June 14

10:00 a.m. - 11:30 a.m.

Performance Review Workshop for Supervisors

This workshop is intended for employees who have supervisory responsibility.

Location:  GL 52 PRW, HR Conference Room

June 23

9:00 a.m. - 12:00 p.m.

Customer Service Essentials

Facilitated by Richard S. Gallagher

Excellent customer service is much more than having a “good attitude” – it is a set of professional skills that you can learn, and practice, that benefit your career and your personal life. Using extensive role-playing and team exercises, our flagship customer skills program teaches you how to become supremely confident in any customer situation, using the same proven skills that hostage negotiators, psychotherapists and law enforcement professionals use in their worst situations.