You and your eligible family members can trust the NexGen EAP services to address your total wellbeing, from assistance with everyday work and family issues to more challenging personal concerns. You can access your Total Wellbeing Program virtually via a personalized web portal including counseling, work/life, health advocacy, and wellness resources right from your computer.
Employee Assistance Program
Wellness Coaching and Resources
Your NexGen EAP - Wellness Coaching and Resources benefit includes tools, resources and coaching to help you achieve total wellbeing. Our wellness professionals provide resources that are tailored to your specific interests and goals, while our nationally-certified wellness coaches assist you with creating an individualized plan to help you achieve your wellness goals.
Mental health is the foundation to leading a healthy, happy life. When emotional issues arise it is important to address them before they become bigger challenges and eventually interfere with your life. Ithaca provides a free and confidential benefit to assist with those emotional stressors. These counselors are professionals who provide confidential counseling in-person or over the phone for a variety of stressful issues such as marital, family, substance abuse, depression, stress, grief, health, and more. Each counselor carefully listens to your needs and either offers short-term counseling focused on coping strategies or makes an appropriate referral to long-term counseling or specialized care. For more information, please review this NexGen EAP - Counseling flyer.
Legal and Financial Consultations
Access NextGen EAP to utilize your no cost legal and financial consultations. Half-hour legal consultations can be done over the phone or in-person, and can be used for issues such as divorce, custody disputes, and wills. Discounted legal fees are also available if a longer consultation is required. Half-hour financial consultations are provided over the phone and can provide assistance with topics such as debt consolidation, tax questions, student loans, and investments. ID Theft resources are also available. Here are some helpful frequently asked questions: Legal and Financial Consultation FAQs.
Child/Elder Care Resources
Access resources to help you find the child and elder care that you need. We can assist you with finding a pediatrician, babysitter/nanny, camps, sports lessons, music lessons, and college applications and financial aid. Eldercare resources include help with housing options, assisted living facilities, Medicare, doctors, financial planning, and transportation.
The Virtual Concierge Service is available 24/7 to save you valuable time and help you balance the competing demands of work and life. The Virtual Concierge Service features dedicated Personal Assistants available to provide you with research, referrals, or information on just about any topic. You can also submit requests directly to your Personal Assistant, access exclusive entertainment discounts, chat live, and start a financial or legal request.
Health Advocacy is a confidential, comprehensive, time-saving resource that will help you better understand and maximize your healthcare benefits. Our wide-ranging services assist you in managing and resolving health issues for you and your family. Licensed Care Guides are available to provide benefit information and assistance navigating your health plan including healthcare claims and appeals management, healthcare billing assistance, prescription information and costs, as well as healthcare provider research.