Project Requests & Content Support

For quick questions, small fixes, and everyday issues, use the Ithaca.edu and Drupal Support form. This form routes your request directly to the Web Communications team and is the fastest way to get help with things like:

• a broken link or missing page
• a request for Drupal access for a new team member
• a question about Drupal training or analytics
• a bug or unexpected behavior in the CMS
• a feature request for the ithaca.edu website

For larger or more involved work, email web@ithaca.edu with a brief description of what you need. The Web Communications team will follow up to discuss scope, timeline, and next steps.

Projects typically include work like:

• reorganizing or remapping the information architecture of a section
• cleaning up or auditing existing content
• formatting assistance for a complex or content-heavy section
• migrating a department site from a platform like Wix or Squarespace to ithaca.edu
• extended collaboration on a new or redesigned section of the site

If you're not sure whether your need qualifies as a project or a general support request, err on the side of emailing us. We'll help you figure out the right path.

No appointment necessary. Drop in anytime during the session.

Location: Peggy Ryan Williams Center, Floor 2, MarCom Suite collaborative space (near room 232). Web support is available via Zoom upon request. Contact web@ithaca.edu for the Zoom link.

Keep an eye out in Intercom for adjustments in dates and times.

What you can do at office hours:

• Craft compelling pages – workshop headlines, calls-to-action, and visual hierarchy
• Get hands-on Drupal help – from broken links to advanced views
• Road-map projects – outline timelines, roles, and next steps for upcoming site work
• Level-up skills – learn accessibility best-practices, analytics tips, and content strategy quick wins
• Ask anything – no question is too small (or too nerdy)
   

Office hours are staffed by Allison Usavage, Senior Director of Design & Multimedia; Kieran Gainer, Web Operations Manager; and other members of the MarCom team.

Use the Ithaca.edu Accessibility Form to tell us about a page, document, or feature that isn't working for you or for someone you support. The form is short and asks only for what we need to start looking: where you ran into the problem and what happened.

Worth reporting:

• text that's hard to read because of color, size, or contrast
• images, charts, or videos missing alternative text or captions
• a page you can't navigate with a keyboard or a screen reader
• a PDF or Word document that doesn't read correctly with assistive technology
• forms, menus, or buttons that don't respond the way you expect
• anything else that makes a page harder to use than it should be

Submitting the form puts your report directly into the Web Communications support queue, so it lands in front of the same people who handle every other web request. We'll confirm we received it, investigate, and follow up with what we found and when you can expect a fix.

If a barrier is preventing you or a student from completing something time-sensitive, mention that in your description so we can prioritize accordingly.